After painfully working with the dealership for multiple other repairs, we called Kelly Automotive to get a quote for a rack and pinion repair on our Hyundai Santa Fe. We worked primarily with Russ from the front desk. Russ was extremely helpful and provided great communication from the start. The quote we received for the repair was competitive; the cost was reasonable and less than other repair shops in the area, and the warranty was better than the one provided by the dealership. Following the rack and pinion replacement, we were told that there were still issues with the power steering. After explaining our poor experience with recent dealer repairs (one of which being for a separate power steering component), we were immediately re-assured that the issue would be properly diagnosed. Following a thorough inspection, no separate issues with the power steering system were discovered; it was instead discovered that the rack and pinion purchased from the part supplier was defective. Russ was extremely transparent about this and our second rack and pinion replacement was performed free of charge. We were even given a slightly better price than provided in our original quote. One significant positive from my experience is that Russ provided clear descriptions of the problems with both our original rack and pinion and their first replacement rack and pinion. I was provided a level of clarity, honesty, and accountability that wasn’t present when working with the dealership. I would strongly recommend Kelly Automotive based on their integrity and expertise. We are planning to return if our cars need any other major repairs.